Katharina Shop is a professional gown manufacturer. We dedicated to making dresses over 10 years and promise to provide good quality products to all of our customers. We are committed to constantly expanding our product selection and bringing you the latest and greatest dresses.Return PolicyFeliciaDress accepts most returns within the 15-day. Non-refundable CasesPlease carefully review the following scenarios in which you would not qualify for a refund:1. Products that have exceeded the 15-day.2. Products damaged due to customer negligence like improper assembly or usage, obvious man-made damage, etc.3. Damages such as holes and some unperfect details such as excessive thread ends that do not affect the overall use of the dress being discovered after the dress has been worn.4. Products taken out of original packaging without manufacture defects.5. Problems are caused by yourself such as wrong size choosed or wrong color selected. Notes:Customized size need to pay another 20% of the price of the dress. Please send an email to seller about your measurements as below:Bust:___inchWaist:___inchHips:___inchHollow to floor:___inchHeight of heel:___inchAll the colors of this prom are decorated with Sliver Applique.The real color of the item may be slightly different from the pictures shown on website.